How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available. Upgrading to…
How do I search by fax number?
Just Log into your account, enter the fax number you want to search for in the search box and click "Search". Keep in mind, this search feature only works for paid accounts and free account for the first 30 days. If you have a free account that is older than 30 days, you can always upgrade to a paid account to get …
Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
That person allowed their fax number to expire. If they needed the document(s), they could have upgraded. We can not be responsible for documents sent to fax numbers that have expired long ago. Its like moving into a new house and the person that left never forwarded their mail. Should the post office be responsi…
Is there a way to block a fax number that is sending me spam?
Yes. Just contact support with your account information and the fax number you want to block and we will take care of it.
Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
I am a Comcast email user and not getting fax notification emails
Please first try the steps here . If you are still having problems and if your email address ends with @comast.net there is a good chance that they are blocking the emails we are sending to you because they believe them to be spam. We have already contacted them to remove this restriction but occasionally they requi…
How do I download a copy of a fax and save it to my computer?
You just need to download your fax. Simply log into your account and double click on the thumbnail of the fax. This will download the fax. You can then choose where to save it.
From which countries can I receive faxes?
You can receive faxes from any internet connected terminal in the world. A third party can send you a fax from a location outside of the United States as long as this sending party can send a fax to a toll free number in The United States. They will have to dial the correct United States dialing code .
