Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available. Upgrading to…
Is there a way to forward faxes from my Google Voice number to FaxBetter?
Because calls are received by our system electronically, there is no way to enter the 2 digit code that Google Voice requires to enable forwarding. Therefore, this is not possible. Sorry.
How do I change the address associated with my account (where my emails are received)?
To change the email where your fax notifications are sent, log into your account, click on the “Settings” tab and then on the “Change Email” link. You can not have two accounts with the same email address. If you get an error message that the email address already exists and want to change your new account to that…
Shouldn't FaxBetter be required to forward all faxes to someone after they let their fax number expire?
That person allowed their fax number to expire. If they needed the document(s), they could have upgraded. We can not be responsible for documents sent to fax numbers that have expired long ago. Its like moving into a new house and the person that left never forwarded their mail. Should the post office be responsi…
If I go over the page count per month with a free account what happens to the additional faxes?
They are stored for later retrieval and are only available if you upgrade to a paid account.
I am a Comcast email user and not getting fax notification emails
Please first try the steps here . If you are still having problems and if your email address ends with @comast.net there is a good chance that they are blocking the emails we are sending to you because they believe them to be spam. We have already contacted them to remove this restriction but occasionally they requi…
How do I download a copy of a fax and save it to my computer?
You just need to download your fax. Simply log into your account and double click on the thumbnail of the fax. This will download the fax. You can then choose where to save it.
Can I specify multiple emails to receive fax notification emails?
If you have multiple users that want to receive faxes, we recommend setting up a separate FaxBetter accounts for each user. This way each user will be assigned a different fax number. When each user receives a fax, they will only get faxes directed to their personal fax number. If you do not want to create multiple…
