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Why are my faxes hidden?
FaxBetter Free accounts are limited to receiving 50 pages per month (pages reset every first of the month). If you received more than 50 pages in any given month. any faxes over 50 pages will be hidden. Once a FaxBetter Free user exceeds this limit, the FaxBetter Free services are no longer available. Upgrading to…
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Verification of sent or received date
To verify the sent or received date of any fax, log into your account and hover over the fax in question and the following information is displayed: * destination fax number * number of pages sent * date sent * time sent
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How do I use the search feature?
FaxBetter is unique in the way we use OCR (Optical Character Recognition) to make all of your faxes searchable. This search feature is available from a text box at the top of the screen once you log in. Additionally, we also embed your email notification with this searchable text. This enables two things: * You c…
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Is there a way to block a fax number that is sending me spam?
Yes. Just contact support with your account information and the fax number you want to block and we will take care of it.
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Why do I have to wait 24 hours to get a new fax number as a free customer?
Our obvious hope is that you convert to a paid account then you will keep your number as long as you wish to remain a customer. We put in the 24 hour delay to make it slightly inconvenient to be a free customer.
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How do I search by fax number?
Just Log into your account, enter the fax number you want to search for in the search box and click "Search". Keep in mind, this search feature only works for paid accounts and free account for the first 30 days. If you have a free account that is older than 30 days, you can always upgrade to a paid account to get …
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If I go over the page count per month with a free account what happens to the additional faxes?
They are stored for later retrieval and are only available if you upgrade to a paid account.
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My PDF was damaged. How do I get another copy?
When you try to open your PDF you get the message, "Adobe Reader could not open 'fax.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)." it usually means that the fax was terminated by the sender just…
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How do I change the address associated with my account (where my emails are received)?
To change the email where your fax notifications are sent, log into your account, click on the “Settings” tab and then on the “Change Email” link. You can not have two accounts with the same email address. If you get an error message that the email address already exists and want to change your new account to that…
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How do I turn on automatic fax printing?
To turn on automatic printing of faxes, go to the "Settings" tab and check "Automatically print faxes when received". You will then be asked to install an application. This application connects your FaxBetter account to your printer so that when you receive a fax it is automatically printed on your printer.
